how many customisations were requried to achieve xxx (your key areas) how was the deployment support from the OEM/partner and what was the % work split required to go live (as in your input vs partner vs OEM) Then ask for client references to answer 5 key questions: Then look at weighting for specific key business differentiation opportunities - such as single global instance for multiple companies, integrated CRM into Finance and Operations, off-line capabilities for customer facing processes, seamless transfer of customer conversations from one channel to another. (The Panorama report is SUPERB for getting up to speed.)
I would focus on the key areas of your business rather than what Gene has listed below, which is looking at point for point comparisons. Lets assume you are looking for system deployment. Do you want to do it for a specific purpose or to tick a box?
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